HOW DO I FILE A RETURN REQUEST?
Please send us a mail to us on info@oleafherbal.com along with your order number to initiate a return request
- You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by Oleaf.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Oleaf. You will need to send your product to: Oleaf Tea Private Limited, 212, Regal Industrial Estate, A D Marg, Sewree West, Mumbai – 400 015
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund will be initiated. Please note that Replacement would depend upon the stock availability.
UNDER WHAT CONDITIONS CAN I RETURN/ REPLACE MY PRODUCT?
Returns/replacement are accepted under the following cases –
- Wrong product – wrong flavor/ size
- Wrong item ordered/ delivered
- Unsatisfactory product – inauthentic/ low quality/ expired
- Damaged product – physical damage/ tampered product or packaging
- Wrong quantity – missing products