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Frequently Asked Questions

Returns & Replacements

How do I file a return request?

Please send us a mail to us on info@oleafherbal.com  along with your order number to initiate a return request

 

  • You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
  • Return request will be reviewed by Oleaf.
  • After approval, pickup of the product will be arranged through our courier partners.
  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Oleaf. You will need to send your product to: Oleaf Tea Private Limited, 212, Regal Industrial Estate, A D Marg, Sewree West, Mumbai – 400 015
  • After the product is received, it is verified against your claim and accordingly, Replacement or Refund will be initiated. Please note that Replacement would depend upon the stock availability.
Under what conditions can I return/ replace my product?

Returns/replacement are accepted under the following cases –

  • Wrong product – wrong flavor/ size
  • Wrong item ordered/ delivered
  • Unsatisfactory product – inauthentic/ low quality/ expired
  • Damaged product – physical damage/ tampered product or packaging
  • Wrong quantity – missing products
Under what conditions returns/ replacement request will not be accepted?

Returns/ Replacement requests will not accepted under following cases –

  • If products are altered/ used
  • If product is returned without original packaging (price tags, labels & accessories)
  • If serial number is tampered
  • For defective product that is reported after 10 days of the delivery
  • For damaged/missing product that is reported after 2 days of the delivery
  • For products sold under specific promotions, details of which would be mentioned in the product page and Terms & Conditions page
What is the best time to place Return/ Replacement request?

Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong Products. However, under the following conditions, Return Request should be filed within 2 days of Delivery:

  •   Damaged Product
  •   Missing Item

If any of the products is damaged or missing : We require images of shipping label/Outer packaging/Inner packaging and the product received

What is the best time to place Return/ Replacement request?

Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pick up, an email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –

  • Product should not be used/altered/ tampered
  • Keep original price tag & packing slip intact
  • Mention Order Number on the box
  • Do not seal the box
  • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
  • Keep the Courier Company’s receipt for tracking purposes

Please Note – Oleaf shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

What do I do if my area does not have a reverse pick up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. You will need to send your product to: Oleaf Tea Private Limited, 212, Regal Industrial Estate, A D Marg, Sewree West, Mumbai – 400 015.We will send you an email along with the packaging instructions and required documents. In case of Self-Shipment, Oleaf will reimburse your courier charges (upto Rs.100) in form of coupons. Please take care of the following- 

  •   Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
  •   Mail the courier receipt to info@oleafherbal.com
  •   Track your Return Shipment on the Courier Company’s Website

Please Note – Oleaf shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

How do I track the status of my return request?

Every request received at Oleaf, is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email id and phone number for any further communication.
After receiving your return request, we will update you on the status i.e. Acceptance/rejection of reverse pickup, reshipment & refund.

Do I need to pay the courier company to send my product back?

No, you don’t need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in the form of coupons. The courier charges eligible for reimbursement are up to ₹ 100. For availing reimbursement of courier charges, attach courier receipt in the confirmation email received after filing the return.

How will I know that my returned product has reached you?

You will receive an email from us within 24-48 hours of pickup, along with the tracking details. You can track the package on courier company’s website.

How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our centre.

Orders & cancellation

How can I cancel my order?

You can cancel your order if it is not shipped. Send us a mail on info@oleafherbal.com

Can I modify my order?

Yes you can modify the following details of your order as long as it has not been ready to dispatch.

  • Shipping address
  • Contact no
  • Size (as per availability)
  • Color (as per availability)

Contact us on info@oleafherbal.com, we will try our best to cater to your requirements.

Can I change quantity of my order?

We recommend you to place a new order for the same product with changed quantity.

What are the modes of refund available after cancellation?

You will receive the refund in the same mode of payment through which the payment was made.

Payments

What are various modes of payment available?

We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Net banking, Cash On Delivery (COD). Besides these payment modes, you can also pay using PayZapp and Freecharge wallet. Currently, we also accept international cards. You may glance through the list below and choose to pay through your preferred medium.

Is Cash On Delivery (COD) option available?

Yes, Cash On Delivery option is available on all products with delivery address in India.

How can I confirm my COD order?

Once you place a COD order, we will send you the confirmation over email. In case you don’t receive any confirmation, you can contact us at info@oleafherbal.com

Do you accept EMI payment option?

Yes, we accept EMI as a payment method on orders above ₹ 1000.
EMI is available for customers using Credit Cards issued by the following Banks. The table below shows different banks options. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges, if any.

  • ICICI Bank
  • HDFC Bank
  • Citibank
  • SBI Card
  • Standard Chartered Bank
  • Kotak Mahindra Bank
  • Axis Bank
  • HSBC Bank
  • Yes Bank
  • RBL Bank
How do I process payment using Oleaf EMI option?

Please follow the steps given below:

  • Select your preferred EMI option at the time of payment
  • Final EMI is calculated on the total value of your order at the time of payment.
  • The minimum order value to avail the EMI option on Oleaf is ₹ 1000.
  • The Bank charges annual interest rates according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.
  • On ‘Select a payment method page, choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped.
  • For EMI payments, initially, customers will be charged the full amount on their credit card. This will later be converted to an EMI transaction by their bank. This normally takes 5-7 working days.
What are the Cancellation & Refund Policies w.r.t EMI Payments?
  • In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable under any circumstances.
  • Oleaf would not be charging processing fee for any EMI transactions. Hence all the queries related to processing fees or interest should be directly taken up with the bank.
  • You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
Why has my EMI payment plan not been activated yet?

Please get in touch with your Bank, if your EMI plan has not be activated yet.

My order transaction failed but the amount has been deducted from my bank account. What should I do?

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

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